Build the digital solutions users love and businesses thrive on.
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With a full suite of features and integrations, Cobrowse helps leading companies collaboratively help customers navigate digital channels in real time.
Mission
Founded in 2018, Cobrowse offers a contact center technology add-on for CS agents to navigate digital platforms alongside customers in real time.
Impact
The company operates in over 40 countries and its remarkable platform allows worldwide leading companies to achieve 70%+ revenue on average.
About
With a wide array of features, Cobrowse allows agents to navigate digital platforms alongside customers to help them in their endeavors.
Its people-first approach offers session replays and initiations with customer agent integrations. As a result, they can help companies’ customers to have positive experiences.
What’s more, it has dedicated tools for different platforms, such as PDF and mobile co-browsing.
Yet, as the venture places special value on privacy, its enterprise data redaction masks sensitive info from agents during sessions to protect customer data.
As a result of its remarkable solution, Cobrowse became a key integration for A-list providers such as Salesforce, Intercom, Zendesk and Talkdesk. Its over 50 integrations also gathered a 4.9-star average among its users.
Cobrowse’s main goal is to foster long-term customer loyalty by offering cutting-edge collaborative browsing solutions for companies.
Deliver the functional, intuitive and scalable digital solutions that only leading companies can offer.
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UX UI Design
We started our joint work with Cobrowse with an upgrade of its web app’s user experience. There were several highly relevant variables for agents across industries and companies, such as info on customers, devices and sessions.
We worked with Product and Marketing teams to guarantee a solid blend of intuitiveness and branding values. After building an end-to-end experience, we translated it into collateral materials, such as landing pages, marketing materials and case study templates.
Nonetheless, we later faced the challenge of tweaking the branding to reflect its enterprise-level proposal. This stage involved deep user and market research, as well as defining the key attributes we wanted to bring forward.
The core concept we conveyed is that Cobrowse is a transformative yet connected solution that eases teamwork while helping real customers. In the end, we delivered a complete ecosystem that unites clients, agents and companies with Cobrowse as a solution.
Technology
We built Cobrowse’s web app with React to deliver a fast, lightweight solution.
Strategy
Our successful partnership with Cobrowse had and has a strong foundation on collaborative processes. This work led us to take deep dives into all edges of the solution while guaranteeing all voices were heard.
This mindset allowed us to work with a team deeply involved in all decisions and fostered rich and fruitful outcomes.
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