Product Experience encloses all interactions users have with a digital product. From first click to lasting impression, successful experiences converge usability and delight to create memorable solutions.
Great experiences increase retention, reduce churn and generate positive business outcomes. Products are more than features, and Product Experience is the bridge between user needs and sustainable value.
Common metrics to measure Product Experience include engagement, task success and satisfaction scores. As every metric should be tied back to real impact, each project may include other unique KPIs