We’ve all used an app or website and become annoyed by its “extreme” security measures.
Think of password complex conditions, tricky captchas, or phone number verification.
Yet, as you know, there is a good reason all these exist.
And more often than not, developers struggle to find the right balance.
In this article, we’ll go over User Experience Design and User Security concepts.
Furthermore, we'll focus on ensuring one doesn’t sabotage the other. Let’s go!
As the name hints, User Experience UX revolves around a user’s journey while using a product.
Examples include how someone reacts when interacting with a website or mobile app.
However, UX does not only involve the product itself.
Aspects such as customer support and product-related sites are also under consideration.
Moreover, there are many facets to User Experience Design, such as usability, visual design, and accessibility.
Good User Experience revolves around making users happy,.
UX must focus on customer satisfaction to ensure higher conversion and retention rates while fostering brand loyalty.
For companies, good UX reduces development, bug-fixing, and marketing costs.
Investing in research helps deliver a better product with a higher return on your investment.
In short, User Experience affects your brand’s reputation, customer loyalty, and sales.
According to Peter Morville's User Experience Honeycomb, there are seven UX Design principles.
1. Useful: A product must fulfill a purpose or a need.
2. Usable: Your product should be simple and easy to use.
3. Findable: Users need to be able to perform tasks when using your product.
4. Believable: Your target audience needs to be able to trust your product.
5. Desirable: Your product's visual aesthetics should appeal to the target user.
6. Accessible: You should consider all users' needs when designing your product.
7. Valuable: All aspects above must deliver value to the product's users.
Cyber Security entails different methods, technologies and processes.
The goal is to to protect systems, networks and programs from cyber attacks.
Furthermore, Cyber Security prevents unauthorized modifications, access and deletions.
To do so, it relies on three security pillars: confidentiality, integrity, and data availability.
We all rely on computer systems to store data and perform daily transactions.
It’s also well-known that cyber-attacks have a plethora of unwanted consequences.
The loss of essential data to identify theft and electrical blackouts can lead to considerable economic costs.
Likewise, it can affect individuals or entire cities and countries.
Sometimes it feels like user security comes at the detriment of User Experience.
Frustration with security-based processes can lead to users abandoning a digital product.
However, it's all about finding the right balance of User Security measures on the UX.
Some experts, like Jared Spool, even believe that if a product is not usable, it isn’t secure.
Let’s look at the popular User Security measures that can hinder User Experience:
Some User Security measures can go against UX principles like usability and credibility.
How does one manage this? Well, as we’ll see, there are ways to prevent this from happening.
Here are two examples of how these problems have been solved.
We all used a four or six-digit code to unlock our phones.
Many people go foe easy-to-remember sequences, like “1234” or “000000.”
This tactic to guarantee remembering the code was also a considerable security risk.
Today, biometric authentication, can securely unlock our phones with a touch of our thumb.
There is also facial, voice and eye-based authentication.
Another great example is Apple’s “Find my iPhone” feature.
If you have an Android phone, you will need to access the Android Device Manager to find your phone.
But, if you aren't already signed in and have two-factor authentication, it will be rather tricky to log in.
Google will ask you to enter the code sent to your phone to verify it’s the account you are trying to access.
As you can imagine, if you lose your phone, this is rather impossible.
Apple, however, won’t force you to prove that you are you to help you find your phone.
If you get worried about security, don’t stress! You can only access the “Find my iPhone” page.
This means others can’t use this as a trick to access your data.
Apple also sends you a notification to let you know someone is trying to access your account.
Coordinating UX and Security can be challenging, yet it is far from impossible!
Thinking about the user’s needs always pays off.
We hope to give you a clear idea of how to make them work for you—and your users, of course!
We’ve all used an app or website and become annoyed by its “extreme” security measures.
Think of password complex conditions, tricky captchas, or phone number verification.
Yet, as you know, there is a good reason all these exist.
And more often than not, developers struggle to find the right balance.
In this article, we’ll go over User Experience Design and User Security concepts.
Furthermore, we'll focus on ensuring one doesn’t sabotage the other. Let’s go!
As the name hints, User Experience UX revolves around a user’s journey while using a product.
Examples include how someone reacts when interacting with a website or mobile app.
However, UX does not only involve the product itself.
Aspects such as customer support and product-related sites are also under consideration.
Moreover, there are many facets to User Experience Design, such as usability, visual design, and accessibility.
Good User Experience revolves around making users happy,.
UX must focus on customer satisfaction to ensure higher conversion and retention rates while fostering brand loyalty.
For companies, good UX reduces development, bug-fixing, and marketing costs.
Investing in research helps deliver a better product with a higher return on your investment.
In short, User Experience affects your brand’s reputation, customer loyalty, and sales.
According to Peter Morville's User Experience Honeycomb, there are seven UX Design principles.
1. Useful: A product must fulfill a purpose or a need.
2. Usable: Your product should be simple and easy to use.
3. Findable: Users need to be able to perform tasks when using your product.
4. Believable: Your target audience needs to be able to trust your product.
5. Desirable: Your product's visual aesthetics should appeal to the target user.
6. Accessible: You should consider all users' needs when designing your product.
7. Valuable: All aspects above must deliver value to the product's users.
Cyber Security entails different methods, technologies and processes.
The goal is to to protect systems, networks and programs from cyber attacks.
Furthermore, Cyber Security prevents unauthorized modifications, access and deletions.
To do so, it relies on three security pillars: confidentiality, integrity, and data availability.
We all rely on computer systems to store data and perform daily transactions.
It’s also well-known that cyber-attacks have a plethora of unwanted consequences.
The loss of essential data to identify theft and electrical blackouts can lead to considerable economic costs.
Likewise, it can affect individuals or entire cities and countries.
Sometimes it feels like user security comes at the detriment of User Experience.
Frustration with security-based processes can lead to users abandoning a digital product.
However, it's all about finding the right balance of User Security measures on the UX.
Some experts, like Jared Spool, even believe that if a product is not usable, it isn’t secure.
Let’s look at the popular User Security measures that can hinder User Experience:
Some User Security measures can go against UX principles like usability and credibility.
How does one manage this? Well, as we’ll see, there are ways to prevent this from happening.
Here are two examples of how these problems have been solved.
We all used a four or six-digit code to unlock our phones.
Many people go foe easy-to-remember sequences, like “1234” or “000000.”
This tactic to guarantee remembering the code was also a considerable security risk.
Today, biometric authentication, can securely unlock our phones with a touch of our thumb.
There is also facial, voice and eye-based authentication.
Another great example is Apple’s “Find my iPhone” feature.
If you have an Android phone, you will need to access the Android Device Manager to find your phone.
But, if you aren't already signed in and have two-factor authentication, it will be rather tricky to log in.
Google will ask you to enter the code sent to your phone to verify it’s the account you are trying to access.
As you can imagine, if you lose your phone, this is rather impossible.
Apple, however, won’t force you to prove that you are you to help you find your phone.
If you get worried about security, don’t stress! You can only access the “Find my iPhone” page.
This means others can’t use this as a trick to access your data.
Apple also sends you a notification to let you know someone is trying to access your account.
Coordinating UX and Security can be challenging, yet it is far from impossible!
Thinking about the user’s needs always pays off.
We hope to give you a clear idea of how to make them work for you—and your users, of course!
